Welcome to the Power of Nine eNewsletter brought to you by Next Generation Computer Solutions, the makers of The Exceptional Assistant (TEA) software. The goal of this free newsletter is to provide TEA users with tips and tricks on using TEA IX as well as news and other information about TEA IX. Please feel free to forward it to your coworkers, or let them know that they can access it from the TEA IX website.
Latest TEA IX Update
Service Pack 2 Update for existing TEA IX 9.09 Service Pack 1 (SP1) users was released on July 22, 2003 and contains fixes for Loan Transaction Reversals and for Random Access Violations. SP2 also includes updates for: Collateral Reports, General Notes Reports, Quarterly Report for Industry Canada - Ontario, and Quarterly Report for WED. For a detailed list of fixes, please refer to the Partial Fixes and Enhancements List document that was sent out with TEA IX 9.09 SP2.
What's New on the TEA IX Website
TEA IX is now bilingual!
Next Generation Computer Solutions is pleased to announce that TEA IX is now available in French. As well, the TEA IX website can be accessed in French or in English - just choose the language you prefer from the opening splash page. The French site is a mirror-image of the English, so all information (excluding the Restricted-Access Support Pages) is available in either language. You can also switch the language on the page you are viewing at any time by simply clicking the appropriate link, usually located in the top, right-hand corner of the page. You can access the TEA IX Web site at http://www.nextgen.on.ca/tix.
Online TEA Forums and User Community
Among the cool enhancements recently made to our TEA IX website, the addition of the TEA Forums is expected to become the most valued by our users. The TEA Forums are part of an online user community where TEA users from around the globe can search for and share information. The Forums are also continually monitored by TEA Support staff so they offer one of the quickest means of support. As with any online community, the most important key to its success is the people that make up the community. We encourage all of you to visit the TEA Forums soon … and visit them often. As the community grows, it will provide an invaluable resource for all. Access the TEA Support zone to start using the TEA Online Forums >>> today!
TEA Documentation
From the TEA Support zone, click the Resource Centre link to expand the contents of this section, then click Document Library. You will find a variety of TEA-related documents, such as Installation guides and Tutorial guides. You can also download the TEA online help which contains step-by-step instructions for numerous functions in TEA IX. We encourage you to download it at your convenience - we're sure you will find it a very useful reference tool. Additions and modifications are made regularly and we will announce the availability of new and updated documents in the TEA Forums.
Feature Suggestions and Recommendations
We currently receive numerous phone calls to our TEA Support Desk from users wishing to make suggestions and recommendations on how to improve our software. While we genuinely appreciate the feedback and welcome all comments, the TEA Support Desk is not intended for this use. Our TEA Support Team is on call to provide assistance with any problems you encounter while using the program and to answer any questions regarding current features and functionality.
We would sincerely appreciate if you would use the Product Feature Suggestion Form, available on the TEA IX website, to submit all suggestions and recommendations for program functionality and improvements. Not only will this allow us to better manage all incoming requests, it will also allow our TEA Support Team to do what they do best - support the program and help you! Please remember that while we guarantee that we will consider all of the suggestions submitted to us, we cannot guarantee that all requests will be implemented in future versions of the software.
QuickHelp
Trouble logging in to TEA?
TEA usernames and passwords are case-sensitive, so check the state of your CapsLock key to ensure that you are typing your login information in the right case. Nine out of ten support calls regarding login troubles are solved by simply checking the status of the CapsLock key!
Where is the Additional information for Loans?
In version 9.09, the options that were previously located in the Additional information of the Loan Module can be found in: File | Loan Options.
For customer service or technical questions regarding TEA IX, please visit the TEA Support page on the web. You must use your assigned Username and Password to access the Support area. If you have lost or misplaced your login information, you may contact TEA Support and we will email this information to you.
As always, if you have any feedback regarding this newsletter, please email your comments to us. We hope you have enjoyed this issue of the Power of Nine eNewsletter.
Best regards,
The TEA Support Team
Power of Nine
eNewsletter for TEA IX
August 01, 2003
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Latest TEA IX Update |
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What's New on the TEA IX Website |
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Feature Suggestions and Recommendations |
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QuickHelp |