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Support Process
Contact Support
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Support Options
The following is a list of ways that our exceptional support team can assist you. Please note that personal support is
available between 8:30 a.m. and 5:00 p.m. EST. Contact us for more information on our world-class Technical Support services.
Included with support contract: |
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TEA Website |
Allows complete access to the TEA website, including Frequently Asked Questions (FAQs), technical documents, news and more. |
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Online Support via
Remote Access |
We use GoToAssist™ for a safe and secure method of remote support. This tool enables real time support getting you up and running as quickly as possible.
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| eMail/Fax Support |
Access to our TEA Support Team via email or fax.
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Toll-free
Telephone Support |
You’ll speak directly with a member of our TEA Support Team using our toll-free telephone number: 1-800-354-5152
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| Online Community Forums |
Access our online user forums and documentation where you can communicate with other TEA users and
members of the TEA Support Team. Must be registered.
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| Knowledgebase |
Access our searchable online knowledgebase of Support Articles and information. Must be registered.
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| Blog |
Newly revamped blog for all things TTEN. Update information, feature news, tips and tricks, etc. Must be registered.
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| Program Updates |
Includes minor updates to The Exceptional Assistant program, including bug fixes, minor updates and enhancements to the program.
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| Program Upgrade |
A program upgrade typically includes major developments and enhancements to the program.
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Data Correction/
Manipulation |
Database correction or manipulation required to fix corruptions caused by user error, hardware failure, network error etc.
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Custom Report
Design |
If you need a report that isn’t included in TEA, we will design custom reports to meet your needs. |
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