Included with support contract: |
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TEA Website |
Allows complete access to the TEA website, including Frequently Asked Questions (FAQs), technical documents, news and more. |
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Online Support via
Remote Access |
We use GoToAssist™ for a safe and secure method of remote support. This tool enables real time support getting you up and running as quickly as possible.
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eMail/Fax Support |
Access to our TEA Support Team via email or fax.
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Toll-free
Telephone Support |
You’ll speak directly with a member of our TEA Support Team using our toll-free telephone number: 1-800-354-5152
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Online User Forums |
Access our online user forums and documentation where you can communicate with other TEA users and
members of the TEA Support Team. Please login here.
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Program Updates |
Includes minor updates to The Exceptional Assistant program, including bug fixes, minor updates and enhancements to the program.
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Power of Nine
eNewsletter |
Keep up-to-date with the Power of Nine eNewsletter. The goal of this free, quarterly eNewsletter is to stay in touch with our valued clients. It has been developed to communicate news about TEA updates and enhancements and to alert you to new TEA support documents as they become available.
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Program Upgrade |
A program upgrade typically includes major developments and enhancements to the program.
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Data Correction/
Manipulation |
Database correction or manipulation required to fix corruptions caused by user error, hardware failure, network error etc.
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Custom Report
Design |
If you need a report that isn’t included in TEA, we will design custom reports to meet your needs.
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