Support Process

Our support is as comprehensive as you need, including unlimited toll-free access, web support using remote access tools, fax support, software updates and much more! In addition you will have access to our extensive technical knowledge base of alerts, FAQs, technical notes, solutions documentation, forums and more.

When you purchase a support contract, you purchase peace of mind. The entire focus of our Technical Support Team is to provide front-line customer service and technical support for our clients. Our goal is to ensure that you get the most out of our product, so we are committed to providing prompt, courteous and effective support. Service calls are addressed at the time of your request whenever possible or escalated as required to enlist the additional support of the Development Team.

Updated Online Support Community

The latest additions to our support channels include a new and expanded online Knowledgebase, Community Forums and Blog. You must register first to gain full access to these new and expanding communication and support initiatives.

REGISTER FIRST... click to join our online community. And then you'll have full access to: Learn more about TEA

Knowledgebase - searchable database of support articles
Online Forums - User-driven forums for communicating with our Development and Support Staff and other TEA users like you
Blog - News, annoucements, fun...

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