• Home
  • TEA (The Exceptional Assistant)
    • Core Modules
      • Client Module
      • Loan Module
      • Project Module
      • Reporting Module
    • Add-On Modules
    • FAQ
    • Product Demos
  • SERVICES
  • TRAINING
    • Training Options
    • Training Schedules
  • SUPPORT
    • Support Options
    • Open a Support Ticket
    • TEA Knowledge Base
  • ABOUT US
    • Our Company
    • Our Customers
    • Events
    • Investors
    • Careers at CGS
    • Our Policies
  • CONTACT US
CommonGoals Software
intuitive...insightful...innovative
software solutions
  • Home
  • TEA (The Exceptional Assistant)
    • Core Modules
      • Client Module
      • Loan Module
      • Project Module
      • Reporting Module
    • Add-On Modules
    • FAQ
    • Product Demos
  • SERVICES
  • TRAINING
    • Training Options
    • Training Schedules
  • SUPPORT
    • Support Options
    • Open a Support Ticket
    • TEA Knowledge Base
  • ABOUT US
    • Our Company
    • Our Customers
    • Events
    • Investors
    • Careers at CGS
    • Our Policies
  • CONTACT US
  • TEA Support
    When you have questions, we have answers
    Experienced, dedicated and in-house

Support Options

NEW Self-Serve Help Centre

EXCITING NEWS! We’ve launched our new customer support self-serve portal to serve you better!



The new portal will allow you to manage all of your support tickets with us. You can also submit a new ticket and search out the new knowledgebase. The new KB is far easier to navigate than our previous KB, provides improved readability and offers superior searching allowing you to quickly and easily find the information you seek.  And if you don’t find what you’re looking for?  Well, you’re only a click away from sending us a Support request directly from within the portal.



New knowledge base articles are being added daily but please bear with us a little while as we continue to migrate all relevant articles from our previous knowledge base to the new Help Centre.



Visit the new CommonGoals Software Help Centre today!

Call Us Toll free: 800-354-5152

Talk directly to one of our TEA Support Team Specialists.

On-Demand Videos

Watch pre-recorded webinars and training videos anytime you want from within our Self-Serve Help Centre.

Connect to Technician

Connect to a pre-arranged remote support connection with our TEA Support Team.

Support & Maintenance Contracts

When you purchase a support contract, you purchase peace of mind. The entire focus of our TEA Support Team is to provide front-line customer service and technical support for our clients. Our goal is to ensure that you get the most out of our software by providing prompt, courteous and effective support.  Our in-house technical support team is knowledgeable and experienced and committed to getting you back on track with minimum interruption to your workflow.

Every effort will be made to provide immediate resolutions to reported issues; matters requiring testing and further investigation will be resolved in as timely a manner as possible.

The following is a list of ways that our exceptional TEA Support Team can assist you. All options are included with your annual TEA Support and Maintenance contract, except where indicated by ($). Without a valid contract, any support provided is at the discretion of CommonGoals Software and is billable on a per-incident basis.

Toll-free Telephone Support
You’ll speak directly with a member of our TEA Support Team using our toll-free telephone number: 1-800-354-5152.

E-mail Support
Same hours as phone support.  Email the TEA Support Team your issues at support@commongoals.com.
Remote Web Assistance
We use GoToAssist™ for a safe and secure method of remote support. This tool enables real time support getting you up and running as quickly as possible.
Online Help Centre and Knowledgebase (KB)
Access our searchable online knowledgebase of support articles, training videos,  and information.  Available 24/7.
Software Updates
Includes minor updates to The Exceptional Assistant program, including bug fixes, minor updates and enhancements to the program.
Software Upgrades
A program upgrade typically includes major developments and enhancements to the program. (Fees may apply.)
Data Manipulation/Correction
Database correction or manipulation required to fix corruptions caused by user error, hardware failure, network error etc. (Fees may apply.)
Custom Report Design
If you need a report that isn’t included in TEA, we will design custom reports to meet your needs. (Fees may apply.)

What our customers are saying about TEA Support

What our customers are saying

  • We have dealt with CommonGoals Software for 15 years. They have provided TEA software for the CBDC Network. Both the software and their support services have been excellent and allowed our network to streamline processes, reporting to stakeholders and centralize all client services in one efficient database. Additionally, CGS has provided custom development services creating an integrated website for all stakeholder reporting required for the program.

    Brian LeBlanc
    Atlantic Association of CBDCs
  • TEA has been the backbone of our organization for client services and lending activity for a decade. It creates efficiency for the majority of the processes we require and has provided all the required management and funder reports for our operations.

    Mike Wilcocks
    Tecumseh Development Corporation
  • TEA greatly streamlines many processes for our team, especially for those who are working remotely. In addition, the TEA Support Team has provided us with extraordinary support and is always a pleasure to deal with.

    Clint Gwin
    President, Pathway Lending (CDFI)
  • TEA has been extremely helpful in producing our reporting requirements to our funders.  It greatly saves us time and the reports are customizable to provide exactly what we need.

    John Mercola
    Business Development Corporation
  • I have been a strong supporter of TEA within the CF family of organizations. I find it is a very useful tool and the CGS team is always very helpful and quick to resolve issues as they may arise. TEA has streamlined our organization’s data management immensely in the past 5 years and I see CGS as our partner in data management solutions; developing resources that create efficiencies.

    Vickie Newmeyer
    GM, Community Futures Meridian Region

Contact Info

  • CommonGoals Software
  • 193 Water St. West, Suite 301 Prescott, ON Canada K0E 1T0
  • 800-354-5152
  • sales@commongoals.com

Company Info

CommonGoals Software is a software development company that develops and sells custom software solutions and related services to community-focused, government and non-traditional lending agencies across North America.

About Us
Our Customers
Upcoming Events
Investors
Careers

© 2023 · CommonGoals Software · All rights reserved.      Our Policies