The portal streamlines support ticket management. Easily create, track, and explore tickets while benefiting from an enhanced knowledgebase. Its improved navigation, readability, and search functionality ensure swift access to desired information. Need assistance? One click connects you to Support.
Visit the CommonGoals Software Help Centre today!
The Exceptional Assistant (TEA) Support
Your Success is Our Priority. Our dedicated support team is here to assist you as you learn TEA. From initial implementation to ongoing operations, we’re committed to ensuring your experience is smooth, efficient, and tailored to your unique needs.
Support & Maintenance Contracts
When you purchase a support contract, you purchase peace of mind. The entire focus of our TEA Support Team is to provide front-line customer service and technical support for our clients. Our goal is to ensure that you get the most out of our software by providing prompt, courteous and effective support. Our in-house technical support team is knowledgeable and experienced and committed to getting you back on track with minimum interruption to your workflow.
Every effort will be made to provide immediate resolutions to reported issues; matters requiring testing and further investigation will be resolved in as timely a manner as possible.
The following is a list of ways that our exceptional TEA Support Team can assist you. All options are included with your annual TEA Support and Maintenance contract, except where indicated by ($). Without a valid contract, any support provided is at the discretion of CommonGoals Software and is billable on a per-incident basis.
Toll-free Telephone Support
You’ll speak directly with a member of our TEA Support Team using our toll-free number: 1-800-354-5152.
Email Support
Same hours as phone support. Email our Support Team your issues at support@commongoals.com.
Remote Assistance
We use GoToAssist™ for a safe and secure method of remote support. This tool enables real time support getting you up and running as quickly as possible.
Online Help Centre and Knowledgebase (KD)
Access our searchable online knowledgebase of support articles, training videos, and information. Available 24/7.
Software Updates
Includes minor updates to The Exceptional Assistant program, including bug fixes, minor updates and enhancements to the program.
Software Upgrades
A program upgrade typically includes major developments and enhancements to the program. (Fees may apply.)
Data Manipulation/Correction
Database correction or manipulation required to fix corruptions caused by user error, hardware failure, network error etc. (Fees may apply.)
Custom Report Design
If you need a report that isn’t included in TEA, we will design custom reports to meet your needs. (Fees may apply.)